Best 10 Platforms for AI Customer Service in 2024

Introduction

Customer service is a crucial component of any business. With the rise of AI, companies are now leveraging this technology to enhance customer service and support. AI-powered solutions enable enterprises to auto-generate customer responses, provide 24/7 support, and more. This article will introduce the best 10 AI platforms for customer service in 2024. These platforms help businesses deliver superior customer service and support.

1. Chatbase

Chatbase website screenshot

Chatbase is an AI-powered chatbot platform based on ChatGPT, It can easily train your chatbot to understand and respond to customer queries. and it can be integrated with your website, Zapier, Slack, WordPress, WhatsApp, Messenger. and it can customize the chatbot style, color, and more. It also supports lead collection and has a webhook to send collect info to your service like CRM.

Features

• Private data training
• Custom chatbot style
• Leads collection
• Integration with Zapier, Slack, WordPress, WhatsApp, Messenger
• Webhook
• Chatbot analytics

Pricing

• Free plan available
• Hobby plan: $19/month
• Standard plan: $99/month
• Unlimited plan: $399/month

Visit Chatbase for more information.

2. ChatofAI

ChatofAI website screenshot

ChatofAI is a user-friendly tool that requires no coding knowledge. With its intuitive drag-and-drop interface and support for imports (PDF, Docx, Markdown, TXT, CSV, Excel) and web scraping, you can easily train your chatbot with specialized knowledge. It takes just 5 minutes to set up.

Features

• AI Chatbot
• Powerful data parsing
• Reliable AI assistant
• Integrating with website, Slack, Telegram, Wix, and more
• Collect Leads

Pricing

• Free plan available
• Basic plan: $9/month
• Growth plan: $29/month
• Standard plan: $69/month
• Enterprise plan: $219/month

Visit ChatofAI for more information.

3. Zendesk

Zendesk website screenshot

Zendesk is the complete customer service solution for the AI era. Generative AI for agents can help summarize long tickets, aid in creating help desk articles and macros, and expand agent replies, giving your team valuable time back.

Features

• Intent, sentiment, and language detection
• AI agents
• Intelligent routing and triage
• AI-powered knowledge base
• AI-powered insights and reporting
• Agent assistance
• Ticket response suggestions
• Intelligence in the context panel

Pricing

• Free trial available
• Team: $19 per agent/month
• Professional: $55 per agent/month
• Enterprise: $115 per agent/month

Visit Zendesk for more information.

4. GPTBots

GPTBots website screenshot

GPTBots seamlessly connects LLM with enterprise data and service capabilities, efficiently building AI Bot services. It can easily integrate AI Bot capabilities deeply into actual business operations, driving business growth and efficiency improvement through AI.

Features

• Multi LLMs support
• Knowledge Base
• Plugins support
• Flow Bot support
• Bot training

Pricing

• Free plan available
• Business plan $649/month
• Enterprise plan: Custom pricing

Visit GPTBots for more information.

5. Chatfuel AI

Chatfuel AI website screenshot

Chatfuel AI features a bot builder developed with OpenAI's API and the GPT-4 model, enabling businesses to create bots that answer basic questions and recommend products. ChatFuel’s versatile features can be utilized for marketing, sales, or support. However, because it isn't tailored to specific scenarios, some features may be limiting for support teams.

Features

• Intuitive flow builder
• Ready-made bot templates
• Communication automation
• Knowledge bases

Pricing

• Start: $29/month
• Grow: $79/month
• Pro: $149/month

6. FreddyAI

FreddyAI website screenshot

Freshworks’ AI-driven customer service tool, Freddy, is integrated into every FreshChat and Enterprise plan. Freddy AI, a generative AI solution, empowers businesses with automation, self-service options, and ticket-deflection capabilities.

Features

• Bot templates
• Agent handover
• Change management
• Smart recommendations
• Workflow automation

Pricing

• Free plan available
• Growth plan: $19/month
• Pro plan: $49/month
• Enterprise plan: $79/month

Visit FreddyAI for more information.

7. Chatbot

Chatbot website screenshot

One of the most renowned brands in conversational chatbots is ChatBot, celebrated for making customer service automation effortless. By enabling human-like conversations through instant messaging, ChatBot allows for efficient routing between team members based on demand, thereby accelerating the resolution process. ChatBot stands out from other chatbots due to its superior integrations, and supporting platforms such as Slack, Facebook Messenger, Shopify, and WordPress.

Features

• Balance with human and AI conversation
• Ready-to-use templates
• Productive workflow creation
• Data-backed decisions for reporting and analytics
• Detailed organization and segmentation capabilities
• Other products, like LiveChat, Help Desk, KnowledgeBase

Pricing

• Starter: $52/month
• Team: $142/month
• Business: $424/month
• Enterprise: Custom pricing

Visit Chatbot for more information.

8. Fini

Fini website screenshot

Fini, a crucial component of chatbot functionality, excels in supporting human routing when necessary to prevent any confusion or complexity. By delivering instant answers, Fini ensures that customers enjoy a seamless and successful user experience. This not only enhances customer satisfaction but also streamlines support operations, allowing businesses to provide efficient and effective service.

Features

• Possibility of having multi-channel
• Offering different tones
• Feedback learning
• 24/7 support for customers
• Integration with famous apps like Intercom, Discord, HubSpot, Slack, and so on

Pricing

• Free plan available
• Growth plan: $0.096 per questions
• Enterprise plan: Custom pricing

Visit Fini for more information.

9. re:tune

re:tune website screenshot

Re:tune is a platform that enables anyone to build, customize, and publish AI solutions on top of cutting-edge technology. It's designed to democratize access to AI tools, starting with chatbots. With re:tune, you don't need to be an expert researcher or AI engineer to integrate powerful AI into your business or for your clients.

Features

• AI Assisted Chatbot
• Train Private data
• Integrating with website

Pricing

• Free plan available
• Grow plan: $99/month
• Max plan: $399/month

Visit re:tune for more information.

10. BIRD

BIRD website screenshot

BIRD is Next generation CRM for Marketing, Services and Payments, it's can easily integrated with shopify, slack, woo commerce, and more

Features

• CDP (Customer Data Platform)
• Omnichannel Communication
• Customized Customer Journeys
• Seamless Integration

Pricing

• Contact-based pricing: 3000/month
• Enterprise pricing: Custom pricing

Visit BIRD for more information.